Job Summary 

We are seeking a Receptionist/ Telephonist to join our team and provide excellent customer service to our clients and visitors. The Receptionist/ Telephonist will be responsible for answering incoming calls, directing calls to appropriate personnel, greeting visitors, and performing a variety of administrative duties. 

Responsibilities 

• Answer and direct phone calls in a professional and friendly manner
• Greet clients and visitors with a positive attitude and provide excellent customer service
• Handle customer complaints and inquiries in a calm and professional manner
• Maintain a clean and organized reception area
• Sort and distribute incoming mail and packages
• Assist with administrative tasks as needed, such as data entry and filing
• Manage and maintain conference room schedules and appointments
• Maintain accurate records of all messages and returning all missed calls
• Collaborate with other team members to ensure a smooth and efficient operation of the front desk 

Requirements 

• Excellent verbal and written communication skills
• Strong customer service skills
• Proficient in Microsoft Office Suite and general computer skills
• Ability to multitask and prioritize tasks effectively
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Professional demeanor and appearance
• Ability to maintain confidentiality
• Prior experience as a receptionist, telephonist, or front desk coordinator preferred 

Benefits 

• Health & Pension Schemes
• 24hr Personal Accident Cover
• Staff Happiness Programs
• Company Doctor
• Staff Discount