We are looking for a Claims Handler to efficiently manage Travel Inconvenience (flight delays, cancellations, baggage issues) and Medical claims for our international travel insurance programs.

Key Responsibilities:

• Monitor and handle incoming claims via email, claims portal, and WhatsApp.

• Ensure swift, clear, and customer-focused claims handling, following processes in places & best practices in terms of communication

• Collaborate closely with internal teams (Sales, Assistance, Finance, Underwriting, Customer Service) to resolve complex cases.

• Identify process improvements and contribute to service optimization.

• Maintain high standards of service quality and customer satisfaction.

Profile:

• Prior experience in travel insurance claims handling or medical claims.

• Proficiency with claims management tools and multi-channel communication.

• Strong analytical skills, initiative, and ability to work under pressure.

• Excellent written and verbal communication in both English and French..

• Customer-oriented mindset.