Key Responsibilities

• Oversee end-to-end picking, consolidation, cross-docking, and dispatch preparation activities for the assigned client
• Ensure operational plans align with client SLAs, order volumes, and delivery schedules
• Monitor order flow and proactively address risks related to delays, shortages, or service failures
• Ensure compliance with client-specific SOPs, handling requirements, and quality standards
• Coordinate with transport, planning, and customer service teams to ensure smooth order execution
• Supervise, support, and guide Team Leaders responsible for picking and consolidation activities
• Ensure effective manpower planning, shift allocation, and workload balancing
• Monitor team performance, productivity, accuracy, and attendance across shifts
• Conduct regular performance reviews, coaching sessions, and corrective actions where required
• Support training, onboarding, and competency development for warehouse staff
• Ensure accurate and consistent use of WMS/ERP systems across all client-related activities
• Monitor stock accuracy, FIFO/FEFO compliance, and batch/lot traceability
• Review and investigate stock discrepancies, damages, and variances
• Support cycle counts, physical inventories, and client audits
• Implement corrective and preventive actions to improve inventory accuracy
• Ensure full compliance with company policies, safety standards, and legal requirements
• Enforce warehouse safety rules, PPE usage, and good housekeeping practices
• Monitor product handling practices to prevent damages, losses, or contamination
• Support internal and external audits, including client quality inspections
• Communicate performance results, risks, and improvement actions to management and clients
• Review and validate daily and weekly operational reports (volumes, accuracy, productivity, backlog)
• Lead continuous improvement initiatives to enhance service levels, efficiency, and cost control

Job Requirements

• Strong supervisory and people management skills
• Excellent operational planning and coordination abilities
• High level of accuracy and attention to detail
• Effective communication and client-facing skills
• Ability to analyse operational data and drive improvements
• Ability to work under pressure in a fast-paced environment
• Knowledge of WMS/ERP systems
• Diploma or Certificate in Logistics, Supply Chain, or Operations Management
• At least 3-5  years in a supervisory or senior team leader role