KEY OBJECTIVES OF POSITION

The Sales Coordinator - Energy Department is responsible for supporting the operational and commercial functions of the segment, with a primary focus on driving sales growth, ensuring customer satisfaction and supporting technical project delivery. The role requires a blend of technical knowledge, sales acumen and coordination skills to achieve profitability targets, optimize logistics and contribute to the department’s long-term success.

COMPETENCIES AND RELATED DUTIES AND RESPONSIBILITIES

A description of the main competencies and related duties and responsibilities, however not exhaustive, is detailed below:

Sales & Business Development

• Actively participate in developing and increasing growth opportunities in line with the company’s vision and objectives.
• Follow up on projects and expand sales of the Energy segment by working closely with the Marketing department.
• Sell to new prospects as well as maintain and develop existing customer relationships to ensure high renewal and satisfaction levels.
• Measure performance using indicators such as new customer acquisition rates, renewal rates, upselling, cross-selling, customer satisfaction and contribution to the team’s overall success.
• Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition.
• Bring and develop new product lines supporting sales growth.

Technical & Project Support

• Supervise the installation, ensuring on time delivery, within the allocated budget and to the required standards.
• Diagnose and resolve faults related to Energy products and associated control systems.
• Provide support to the after-sales service team with troubleshooting on electronic control systems when required.
• Supervise the Energy technicians to carry out Energy segment projects and deliver quality service to internal and external customers.
• Match customer requirements to proposed solutions and effectively communicate customer needs for future product enhancements.

Customer Service & Relationship Management

• Provide excellent customer service to all internal and external customers and stakeholders.
• Maintain strong communication and engagement with customers to ensure long-term satisfaction and loyalty.
• Promote learning and knowledge sharing across the team and other business units.
• Take part in organising events, demonstrations and related initiatives that support business development and team engagement.

Administrative & Reporting

• Conduct all administrative tasks attached to the position using the designated systems and in line with company policies and procedures.
• Prepare and submit reports to Management as and when required.

Training, Learning & Development

• Participate in any Learning & Development opportunities offered by the company.