Key Responsibilities and Duties:

• Staff Management: Recruit, train, coach, and schedule receptionist and concierge staff.
• Guest Service Excellence: Ensure a welcoming environment, resolve guest complaints, and maintain high satisfaction standards.
• Operational Control: Monitor front desk efficiency, manage check-in/check-out procedures, and oversee room bookings or administrative tasks.
• Communication Hub: Act as a liaison between guests, housekeeping, maintenance, and upper management.
• Financial & Safety Duties: Manage office budgets, inventory, and ensure compliance with security and health policies. 

Key Skills Needed:

• Strong leadership and multitasking abilities.
• Excellent interpersonal and communication skills.
• Conflict resolution and problem-solving skills.
• Proficiency in property management systems or office software