Primary functions: 

• Processing client requests and internal requests by phone and email. 

• Managing processing delays and client expectations while coordinating with internal teams and sales teams to find and formulate solutions to requests or issues.

• Advising our clients on their website and linked services (including SEA/SEM campaigns). 

Missions: 

As Traffic Manager (TM)

• Defining an SEA strategy based on the client’s needs and budget. 

• Creating, managing, and optimizing campaigns (Google, Facebook/Instagram, Waze, etc.)

• Managing a portfolio of clients, primarily small and medium-sized enterprises. 

• Conducting regular client calls. 

• Performing daily budget reviews. 

• Analyzing results, proposing optimizations, and adapting content. 

• Ensuring the smooth running of campaigns (increasing traffic and conversions). 

• Auditing, creating, and analyzing reports. 

• Preparing reports for the TM team manager. 

As Project Manager (PM) 

• Get a clear understanding of the client's needs, assess the feasibility of the project, and ensure alignment with the contract.

• Create the client’s brief, gather the client's deliverables, and finalize the necessary modules.

• Oversee the website production from start to finish, and ensure optimal site performance.

• Provide ongoing client support, train clients on module usage, coordinate with production teams, and suggest process improvements.

• Preparing reports for the PM Manager. 

Requirements: 

• Degree or certificates in Digital Marketing or equivalent. 

• Excellent fluency in French and English (written and spoken). 

• Successful professional experience of at least two (2) years in a similar B2B role (client relations, customer success, customer experience, customer care, or equivalent).  

• Tech savvy or professional experience with digital tools and/or social media.

Hierarchy:

CS Manager + PM Manager + TM Manager

Working hours:

• Monday to Friday at the office.

• Summer/Winter hours: 5 AM to 2 PM. 

• Transport to office provided.

• 1-2 days/week WFH after validation.

• Semi-annual performance bonuses after validation. 

• Transport allocation: flexible per diem.