Key Responsibilities and Duties

• Technical Support: Providing first-line support for hardware, software, and networking issues via phone, email, or in-person.
• System Maintenance: Installing, configuring, and maintaining servers, computers, printers, and network equipment.
• Network Security: Monitoring network performance, ensuring data security, and performing regular backups.
• Asset Management: Maintaining inventory records of hardware and software licenses.
• User Support & Training: Training employees on new technology and creating user guides.
• Vendor Liaison: Acting as a point of contact for external IT suppliers and service providers. 

Requirements and Qualifications

• Bachelor’s Degree in Information Technology or a related field.
• Proven experience in IT support or administration.
• Strong technical knowledge of Windows/Linux/macOS, network protocols, and security principles.