The role is responsible for ensuring smooth and compliant HC processes across payroll, recruitment, employee relations, and administration, while fostering a positive, stable, and high-performance work culture.

The ideal candidate will act as a trusted HC partner to managers and employees, ensuring operational continuity and strong people practices across the institution.

Responsibilities:

Payroll & Administration:

• Ensure accurate and timely payroll processing, including verification of attendance, overtime, leave, and benefits data.
• Prepare and communicate validated payroll instructions.
• Maintain accurate and confidential employee records.
• Workforce Planning & Management.
• Lead workforce management initiatives in collaboration with department heads to ensure optimal staffing levels and operational efficiency.
• Monitor workforce data (headcount, absenteeism, overtime, turnover) to support resource planning and cost control.

Recruitment & Onboarding:

• Manage end-to-end recruitment for operational role (local and overseas).
• Draft job profiles, screen candidates, coordinate interviews, and issue employment contracts.
• Lead onboarding and induction to ensure smooth integration of new hires.

Employee Relations:

• Serve as the first point of contact for HC-related queries and employee concerns.
• Promote positive employee relations and address workplace issues promptly and fairly.
• Collaborate with the Trade Union and support negotiations and agreement implementation.

Benefits & Employee Support:

• Administer employee benefits and assist staff with enrolment and claims.
• Provide guidance on HC policies and procedures.

Compliance & Governance:

• Ensure compliance with labour laws, and internal policies.
• Support drafting, updating, and implementing HC policies and procedures.

Training & Development:

• Coordinate training initiatives related to compliance, performance, and professional development.

HC Reporting:

• Prepare regular HC reports and workforce data to support management decision-making.
• Demonstrate a strong understanding of HC data structures, workflows, and system integrations to ensure accurate reporting and efficient HR operations.

Profile:

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Minimum 5 years' experience in a generalist HR/HC role within an operational environment.
• Experience in a similar environement would be an advantage.
• Sound knowledge of payroll practices, labour laws, and HR operations.

Skills and Abilities:

• Strong interpersonal and communication skills.
• Ability to build trust and maintain positive employee relations.
• High level of confidentiality and professionalism.
• Organised with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and sound decision-making abilities.
• Adaptable and resilient with a service-oriented mindset.
• Collaborative team player aligned with organizational values.