We are looking for Head Waiters to join our team at Heritage Le Chateau

Responsibilities

• Welcome guests and bid farewell.
• Answer queries about all items on the restaurant menu, their basic ingredients and method of preparation.
• Converse with guests to obtain feedback and suggestions for improvement and eventual preferences or food restrictions.
• Inform kitchen or bar about orders as soon as any food item or drink are ordered by guests.
• Supervise the quality of the service offered to guests.
• Take guests’ order promptly and do the proper follow up.
• Handle customer complaints efficiently and reports to his/her superior.
• Encourage upselling.
• Follow-up on bill pending.
• Ensure and help waiters in their duties (clearing, cleaning, “mise en place”, service).
• Ensure cleanliness of furniture, fixtures and equipments in respective section.
• Double check tray before serving guest to ensure food and beverages items tally with orders.

Qualitification & Experience

• SC level or equivalent, professional training and experience
• At least 3 years work-related experience in F&B operation as waiter or 1 year as Chef de Rang
• Fluent both in English and French, a third language would be an advantage