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Learning & Development Manager - Heritage Awali
- Savanne
- Not disclosed
- Posted Apr 1, 2026
- Closing 01/05/2026
- Training
- Learning Manager
- Development Coordinator
- Training Specialist
- L&D Manager
Job Description
Overview of the Role:
In this role, you will be responsible for driving and coordinating all people development initiatives across the hotel, ensuring the design and delivery of high-quality training programmes that support operational excellence and exceptional guest experiences. You will ensure compliance with industry standards, optimise training effectiveness, and foster a culture of continuous learning aligned with the expectations of a 5-star hospitality environment.
Main Responsibilities:
- Lead and deliver induction programmes for new employees and managers
- Design, facilitate, and monitor internal training programmes
- Oversee OJT standards, planning, and trainer capability
- Ensure compliance with MQA/HRDC requirements and manage training refunds
- Partner with HODs and Quality teams to develop training tools and materials
- Conduct training needs analysis and drive the annual training plan
- Monitor training effectiveness through feedback, audits, and performance data
- Manage training budgets and track expenditure
- Coordinate development projects and liaise with the training academy
- Maintain accurate training records and reporting
- Organise external and blended learning initiatives
- Support traineeships and reinforce RH/Heritage standards
- Act as key contact for external stakeholders (e.g. RHA)
- Support additional people development initiatives as required
Candidate's Profile:
- Proven experience in a learning, training, or people development role within the hospitality industry
- Strong knowledge of the hospitality sector
- Good understanding of modern training techniques, learning methods, and development approaches
- Experience in a people development lead role (single or multi-unit environment)
- Excellent communication, presentation, and interpersonal skills
- Strong organisational and time management abilities
- Strategic thinking with agility in decision-making and execution
- Valid driving license and own vehicle is a must