Retail Execution & Standards

• Set, achieve, and maintain high standards in retail execution across all areas of the shop floor and storage.
• Ensure strict compliance with established procedures, including Weights and Measures, health, and sanitation standards.
• Follow all standard procedures related to cutting, preparing, displaying, and storing products, especially fresh produce.
• Operate and sanitize all equipment in a safe and proper manner.

 Team Leadership & Training

• Provide immediate, on-the-floor direction and supervision to Customer Service Officers (CSOs) during assigned shifts.
• Coach CSOs on proper product handling, storage, stocking, product rotation, and equipment operation.
• Contribute to maintaining a positive work environment and team morale among CSOs.
• Assist the Shop Manager in the onboarding and basic training of new CSOs

Operations & Merchandising

• Assist the Shop Manager with inventory counts, stock receiving, and checking-in/out procedures.
• Ensure accurate and timely implementation of pricing as set by the Shop Manager.
• Execute the store layout and product merchandising plan developed by the Shop Manager, focusing on clean and appealing displays.
• Take charge of opening or closing procedures as assigned by the Shop Manager.

 Administration & Reporting

• Assist with the administration works and controls by accurately inputting data related to invoicing, credit notes, waste, and stocktake figures into the appropriate systems.
• Assist the Shop Manager with reporting duties, including compiling daily or weekly operational reports, stock movement summaries, and sales data tracking