1)     To plan the daily, weekly, monthly and yearly assigned tasks based on the defined QMS process

2)     To prepare the specifications, comparative tables and evaluation reports for renewals

3)     To follow up on renewals

4)     To be fully involved in the claims process and ensure claims are handled in a timely manner

5)     To assist in proper maintenance, addition and deletion of members

6)     To follow-up on the proposal forms & membership cards

7)     To carry out a proper debtors’ follow-up and updating of debtors’ report, while ensuring that all steps are followed

8)     To conduct help desks, presentations & meetings at client’s premises

9)     To answer and to follow up clients’ queries

10)  To update the internal operations system

To perform any other cognitive duties that may be assigned as and when the need arises