Front Office / Receptionist

Rey & Lenferna Ltd is a recognised institution in Trading, Mechanical, Electrical and Plumbing (MEP) projects as well as in the Automotive Aftermarket and presently holds over 50 exclusive brand representations.

The company’s engagement is to provide customised and innovative integrated solutions to its clients, with a focus on customer service.

Job Profile

We are looking for a well-organised and proactive Front Office / Receptionist to be the welcoming face of Rey & Lenferna Ltd. The ideal candidate will manage front desk operations efficiently, ensuring all visitors and callers receive a professional and courteous experience.

Role and Responsibilities

• Coordinate daily activities at the front desk and reception area.
• Notify relevant staff of visitor arrivals or appointment changes.
• Respond to basic inquiries and provide accurate information to clients and visitors.
• Handle promptly incoming phone calls and correspondences, both physical and electronic.
• Sort, distribute, and manage incoming and outgoing email.
• Keep track of important documents and papers and make them available expeditiously.
• Handle client concerns or complaints promptly and escalate as and when required.
• Ensure all customer interactions are handled politely and in a timely manner.
• Manage boardroom bookings and scheduling.
• Maintain a clean, tidy, and safe reception area at all times.
• Any other cognate duties as assigned by the HOD.

Qualifications and Experience

• Holder of a Higher School Certificate or Diploma in Administration or equivalent.
• At least 2 years’ experience in a similar or customer service role.

Knowledge, Skills and Attitude

• Good telephone communication etiquette.
• Calm and pleasant personality.
• Courteous and respectful attitude.
• Good verbal and written communication in both English and French.
• Strong organisational and multitasking abilities.
• Proficient in Microsoft Office or related software.
• Ability to handle sensitive information with discretion.
• Attention to detail.

Location: Bell Village, Port Louis

Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.