- Take part in training and implement accordingly
- Maintain close contact with clients by email to discuss their requirements and budget
- Prepare proposals and quotations
- Come up with creative ideas and themes
- Advise on wedding customs or etiquette
- Make sure couples are kept up to date with all wedding plans
- Propose a rehearsal
- Prepare a Wedding Book with pictures, various set ups, F&B proposals, “off the beaten track” ceremonies, etc…
- Maintain the wedding guest book by taking picture of the couple on the day and make them write their experience
- Provide timely, accurate, competitive pricing on all segments, while striving to maintain maximum profit margin
- Maintain accurate records of all pricings, sales, and activity reports
- To do a monthly report/revenue analysis for HM & EAM
- Agree prices with suppliers such as florists, photographers, F&B…
- Keep detailed records to make sure that costs stay within budget
- Be at the venue on the day of the wedding to make sure that everything goes to plan
- Oversees all facets of setup, so that the participants and elements of the wedding all end up in the right place at the right time
- Search for new products, services and suppliers, through word of mouth, online or using social media
- Deal with paperwork, phone calls, emails and letters
- Keep a record of all weddings (number of quotes, conversion rates) and also of pictures (to enrich our picture gallery on the tablet – to ask for copyrights to all clients)
- To benchmark regularly what the other hotels are offering in terms of services, prices, etc… and to compare our own packages accordingly
- Upselling Awalian experiences & others activities
- Contact point for the Honeymooners
- Organising Events groups - Birthdays, corporate etc…
- Acknowledge & take feedback from repeaters, VIP feedback / follow up etc…
- Guests preferences, allergies, vegetarians etc…
- In charge of emailing birthday, wedding anniversary cards via data base created by Stephanie
- Anticipate arrivals and special request (anniversaries, birthday etc…)
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