Main Responsibilities

• Be an integral part of the Corporate Services Team coordinating client service, taking responsibility for assigned deadlines and the overall quality of deliverables to support SpearFin’s ever-growing and diversified international client base.
• Deliver high quality services to SpearFin’s clients for the full life cycle of operations, from take-on, to business-as-usual and on to termination.
• Assist with ensuring compliance with regulatory requirements and with the relevant short, medium and long-term goals, objectives and values of the organisation.
• To support the administration of a portfolio of Fund structures and other entities to ensure all investor services related activities fall within the guidelines/stipulations of the statutory or governing documents.
• Ensure that SpearFin policy and procedures are adhered to.

Tasks (what does the role entail on a day-to-day basis)

Client Service:

• Develop an understanding of clients’ organisations; understand clients’ expectations in line with the client service agreements.
• Help ensure the service delivery is consistently met or exceeded.
• Help the team Manager with client issues ensuring appropriate resolution, including regular liaison with clients, relationship managers and other operational managers to provide a seamless service.

Business As Usual:

• Assist with the day-to-day delivery of the operational and investor servicing function.
• Assist in the completion of investor onboarding as part of the wider client onboarding and transition process.
• Assist with new investor onboarding.
• Prepare or review CDD packs on simplified, standard and/or high-risk investors/structures.
• Prepare or review investors as part of a trigger event or periodic review.
• Process or review Fund Sub-Closes on core systems.
• Prepare or review investor capital call and distributions, including the review of investor notices.
• Prepare and/or review periodic bank account and cash reconciliations.
• Ensure appropriate handling of fund manager and investor calls and queries.
• Prepare all relevant activity within stated Service Level Agreements.
• Liaise with other teams as required for guidance, advice and sign off.
• Assist as required in the implementation of projects related to Corporate Services as and when required.
• Assist the Manager to ensure that all queries and tasks are resolved in a timely manner.
• Work as an effective team member with other internal providers to meet our key deliverables.
• Ad-hoc duties as and when required