Banquet Operation Manager - Labourdonnais Waterfront Hotel Job in Port Louis | Ninety – Six Hotel Collection

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Full-time

Responsibilities :-

•Ensure exceptional guest satisfaction by maintaining high service standards and addressing client feedback promptly.

•Anticipate guest needs and deliver personalized service to exceed expectations.

•Recruit, train, and manage a high-performing banquet team, fostering a culture of excellence and teamwork.

•Conduct regular performance reviews and provide coaching to enhance team skills and efficiency.

•Ensure the quality of meeting room set-ups

•Ensure full control of Banqueting equipment and assets.

•Monitor the proper ordering of all food & drinks required and their storage under clean conditions

•Adhere to all food hygiene & quality standards

•Stay updated on industry trends and incorporate innovative practices to enhance banquet services

•Upsell all property facilities & services

•Any other cognate duties

Profile :-

•Diploma in Hospitality/Tourism Management or equivalent

•At least 5 years experience in a similar or equivalent management position

•Comprehensive understanding of food and beverage operations, and event planning

•Exceptional interpersonal and communication skills with a strong focus on delivering outstanding guest experiences

•Excellent planning, multitasking, and problem-solving abilities.

•Good Command of both French & English

•Excellent attention to detail

•Ability to cope with pressure

•Willingness to work irregular hours

•Computer literate in Microsoft office and outlook