We are looking for an enthusiastic Import Support Clerk to join our Team!

Key Responsibilities:

• Retrieve documentation for all detained shipments to facilitate resolution
• Communicate with customers regarding missing documents and provide guidance on the required information for smooth customs clearance
• Notify customers of the payable amounts for clearance through phone calls, SMS, and email
• Monitor and follow up on pending approvals and outstanding documents from customers
• Submit approved files to the Customs Clearance team for processing
• Ensure timely updates to FedEx systems while managing each file
• Escalate any issues affecting workflow efficiency to the Team Leader
• Address customer requests, claims, and complaints promptly and professionally

• HSC or relevant work experience 
• Dynamic, Proactive and Customer Service oriented
• Ability to work in a fast moving environment
• Proficiency in Microsoft Office Suite