Duties & Responsibilities:

• Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas
• Uses guests name in accordance with the Hotel Standards.
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Assist the Head Housekeeper in investigating complaints regarding housekeeping service and equipment, and takes corrective action.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• Makes recommendations to improve service and ensure more efficient operation.
• Ensuring lost property is kept safely and returned to its owner
• Monitor VIP rooms and assist with special requirements