Key Responsibilities

• Manage daily operations of the Body & Paint workshop to ensure efficiency, profitability, and high-quality service delivery
• Oversee customer relations, handling queries, complaints, and maintaining strong relationships with clients, insurers, and fleet partners
• Plan and optimise workshop capacity, ensuring maximum productivity and timely vehicle delivery
• Monitor work-in-progress (WIP), invoicing, and revenue to achieve departmental targets
• Ensure effective coordination between departments and smooth administrative processes from booking to invoicing
• Lead, motivate, and develop the team, ensuring performance targets and KPIs are met
• Maintain compliance with company policies, health & safety regulations, and quality standards (ISO)
• Analyse operational and financial performance, preparing reports and implementing corrective actions where required
• Support the Operations Manager in budgeting, planning, and continuous improvement initiatives