Are you someone who thrives on meaningful customer interactions? Do you have a flair for clear communication and a passion for helping others? If you're ready to take your service skills to the next level, Quantum Insurance wants to meet you!

The Customer Service Support Officer will act as the first point of contact for clients, ensuring the delivery of high-quality service across multiple communication channels. The role combines frontline customer interaction with back-office administrative support, contributing to both customer satisfaction and operational efficiency.

This position operates on a rotational 24/7 basis, including evenings, weekends, and public holidays, in line with our commitment to round-the-clock client support.

Key Responsibilities:

• Handle incoming customer requests via phone, email, WhatsApp, and in person.
• Provide accurate quotations and assist with policy issuance and renewals.
• Advise clients on available insurance products and services.
• Ensure timely follow-ups and resolution of queries.
• Maintain accurate records in customer management systems.
• Support the operations team with administrative and policy-related back-office tasks.
• Escalate issues as needed while ensuring clear documentation and communication.
• Uphold Quantum Insurance’s standards of service in every interaction.

Required Profile:

• Minimum School Certificate (SC).
• At least 3 years of experience in a customer service or call handling role, including managing inbound and/or outbound customer interactions.
• Excellent communication skills (both written and verbal).
• Strong interpersonal and customer service orientation.
• High level of attention to detail and accuracy in documentation.
• Ability to work effectively in a team under shift-based and time-sensitive conditions.
• Willingness and flexibility to work on a rotational shift basis (24/7), including nights, weekends, and holidays.

This role is essential for both customer engagement and internal operational flow. The selected candidate should demonstrate maturity, reliability, and adaptability in a fast-paced, service-driven environment.

Why Join Quantum Insurance?

At Quantum, we don’t just serve our customers — we support, inform, and empower them. You’ll be part of a growing, forward-thinking company that values integrity, innovation, and excellence.

 Note:

Quantum Insurance reserves the right to call only shortlisted candidates for interviews. We also reserve the right not to make any appointments following this advertissement