•           Actively participates in the provision of excellent service to guests.

•           Cordially welcomes guests on their arrivals and opens car doors.

•           Converses with guests to obtain feedback and suggestions for improvement.

•           Guides guests towards service outlets as and when requested.

•           Answers telephone calls in Front Office area when requested.

•           Handles customer complaints efficiently through appropriate interaction and/or referral to Head Porter.

•         Valet service to guests arriving at the hotel by their own means of transport.