• Drops off and collects guests in the hotel lobby according to the standards and procedures of the hotel. 

• Delivers newspapers and messages to guests’ rooms and delivers and collects luggage in a timely and efficient manner. 

• Loads and unloads cars on arrival and departure of guests, and assists guests entering and leaving the vehicles. 

• Ensures that guests’ expectations are met or exceeded by providing an efficient, friendly and attentive service. 

• Checks the lobby helping to keep it clean and tidy and report any defects. 

• Answers guest inquiries by providing accurate and appropriate information. 

• Handles customer complaints if possible, or reports them to supervisors. 

• Promotes the property's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools. 

• Strictly enforces the privacy and confidentiality of the guests and limits requests for information pertaining to guests in accordance with hotel policies.

Other Requirements:

• Able to work odd hours/shift basis
• Able to work under pressure
• Fluency in English & French will be an advantage
• Minimum 1 year experience in the field