- Supervise and support front office staff, providing training and guidance to ensure excellent customer service.
- Conduct regular staff meetings to communicate updates, address concerns, and foster a positive team environment.
- Mentor, coach and support front office and operational team to enhance skills and service quality.
- Share updates and reinforce hotel service standards.
- Identify training needs and collaborate with HOD and HC to recommend development programs.
- Promote cross training among departments to ensure operational flexibility.
- Oversee smooth front of house operations during assigned shifts, ensuring SOP compliance and high service standards.
- Replace the Night Auditor on schedule day off, performing nightly audit process, financial reconciliation and report generation accurately and timely.
- Conduct evening and night property walkthrough to monitor safety, cleanliness and guest area readiness.
- Coordinate with the security and maintenance for incident reporting and emergency responses.
- Assist in daily operational problem solving and ensure effective communication across departments.
- Prepare and submit Duty Manager report, including detailed operational and guest feedbacks report for management review.
- Oversee daily front office operations, including managing the front desk, reservations, and guest services.
- Monitor and maintain front office systems, ensuring accuracy in guest accounts and billing.
- Mentor, coach and support front office and operational team to enhance skills and service quality.
- Share updates and reinforce hotel service standards.
- Identify training needs and collaborate with HOD and HC to recommend development programs.
- Promote cross training among departments to ensure operational flexibility.
- Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences.
- Liaise with management to implement policies and procedures that enhance service quality.
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