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Porter

Tamassa Resort
Full-time
  • Savanne
  • Rs 10,000 – Rs 20,000
  • Posted Jun 12, 2026
  • Closing 12/07/2026

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Job Description

Promotion and Direct Up-selling

•        Provides any required information, facilities to educational tours and to supply customers with hotel features.

SOP Compliance and Quality Assurance

•        Carries out all delegated duties in accordance with the Hotel’s standards and checklists, and with Management instructions.

•        Assists the Head Porter in implementing all SOP(s) and monitoring their professional execution.

Team Management

•        Passes-on messages and information to colleagues during briefing sessions.

•        Assists in providing on-the-job training and coaching sessions in order to develop knowledge and competencies of co-workers.

Front Office Operations

•        Oversees that effective assistance is being provided to guests during check-in and check-out.

•        Ensures that maximum security is given to items left at the front office by guests.

•        Porter Duties

•        Informs of guest arrivals by beating triangle.

•        Prepares “mise-en-place” of cold towels.

•        Opens doors of vehicle upon guest arrivals at the Hotel.

•        Delivers fax, mail, email and messages as instructed.

•        Controls taxis request towards service outlets as and when requested.

•        Checks with Reception if keys have been returned and guest account settled before guests’ departure.

Luggage Handling

•        Unload guest’s luggage from vehicle and fills-in and attaches luggage tags for identification.

•        Delivers luggage to guest’s room and collects guest’s luggage from his room on departure.

•        Keeps record and is responsible for all luggage and other item kept in luggage room or luggage store.

•        Help carry luggage during guests stay and room change.

Materials and Equipment Handling

•        Keeps luggage trolley in good running condition.

•        Cleans and sweeps the lobby area and luggage room to ensure cleanliness and tidiness at all times.

•        Performs the deep cleaning of luggage room and front office area when requested.

Customer Service

•        Actively participates in the provision of excellent service to guests.

•        Cordially welcomes guests on their arrivals and opens car doors.

•        Converses with guests to obtain feedback and suggestions for improvement.

•        Guides guests towards service outlets as and when requested.

•        Answers telephone calls in Front Office area when requested.

•        Handles customer complaints efficiently through appropriate interaction and/or referral to Head Porter.

Logbook Updating

•        Updates the daily attendance book to control punctuality, absenteeism, overtime and casual labour, in order to make sure that his/her IN and OUT duty time have been recorded.

•        Updates the daily logbooks for recording events with the Porter section and review them with the Head Porter to correct any arising operational problem.



Qualification

Form V (Secondary school)


Experiences

Experience in the hospitality sector would be an advantage