Assistant Level 1 - Issuing ( 6 months Contract )

Responsibility

• Understand and adhere to Cards policies, procedures, and confidentiality requirements.
• Communicate professionally with customers and provide a high standard of service.
  
• Review, validate, and process KYC documentation and new applications accurately and in compliance with requirements.
  
• Identify, escalate, and assist in resolving customer issues and complaints while contributing to customer satisfaction initiatives.
  
• Maintain a good understanding of CIM Finance's Cards & Payments products, services, systems, and tools.
  
• Participate in issuing campaigns, sales initiatives, roadshows, outbound calling activities, and other business development efforts.
  
• Support customers through activities such as card activations, declined transaction follow-ups, and other service-related interactions.
  
• Collaborate effectively with colleagues and stakeholders to ensure the timely completion of tasks and business objectives.
  
• Contribute to a positive, inclusive, and customer-focused team culture.
  
• Provide support at service counters and undertake other related duties as required to support business operations.

Profile

• Higher School Certificate (HSC) or an equivalent qualification.
  
• Up to 2 years of relevant work experience in a similar industry.
  
• Valid driving license (where required for the role).
  
• Good communication skills, with the ability to engage effectively with a diverse range of customers and stakeholders.
  
• Good written communication skills, including the ability to draft clear and professional emails.
  
• Confidence in building positive customer relationships and engaging with prospective customers in a professional way.