Hapag-Lloyd is a leading global liner shipping company, having its head quarter in Hamburg, Germany, operating 302 modern ships and transports about 13.5 million TEU (Twenty-foot Equivalent Unit) per year. The company presently has around 19,600 motivated employees in 396 offices in 139 countries. Hapag-Lloyd offers a fleet with a Vessel Capacity 2.5 million TEU, as well as a Container Capacity 3.6 million TEU including one of the world’s largest and most modern reefer container fleets. A total of 133 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. Terminal & Infrastructure segment: Hapag-Lloyd has stakes in 24 terminals in Europe, Latin America, the United States, India, and North Africa. Besides terminal-related activities complementary logistics services are provided at selected locations.

Hapag-Lloyd has a history of almost 180 years, having been founded in the year 1847. Hapag-Lloyd is a financially stable company and is publicly listed on the Frankfurt, Germany stock exchange. 

Hapag-Lloyd QSC Mauritius is looking to recruit an IT Supervisor!

Responsibility:

The IT Supervisor supports the users with process and user application system knowledge.

Main tasks:

•           Supervise, mentor, and develop IT support staff.

•           Purchase of all IT related products (getting the Quotes and coordinating with Vendors).

•           Support the users with process and user application system.

•           Review & Audit System Access Rights.

•           Backup arrangement for Lease Line, Electricity (genset / ups), IGM Software, CCTV, Payroll Package software & Door Access.

•           Ensure adequate Generator & UPS Support.

•           Liaise with external vendors, service providers, and consultants.

•           Supporting Contact Center.

•           Provide Area support with respect to LAN, WAN and software related issues.

•           Ad hoc set up of IT equipment for training per user’s request.

•           PC user support (software & hardware)

•           Ensure smooth running of systems/servers.

•           Ensure all the IT related equipment is under maintenance and ensured.

•           Prepare and Maintain BCP (including testing and fire drills).

•           Accurate Asset Tagging.

•           Monthly Asset Inventory Reconciliation and Certification

•           Implement and enforce cybersecurity policies and controls.

•           Monitor security threats, vulnerabilities, and incidents.

•           Support compliance with company standards, audit requirements, and data protection regulations.

•           Assist in planning and implementing IT projects and infrastructure upgrades.

•           Coordinate system deployments, migrations, and technology enhancements.

•           Track project progress and ensure timely delivery.

•           Allocate workloads, monitor performance, and provide coaching.

•           Conduct training to enhance team skills and knowledge.

•           Foster a customer-focused and service-oriented culture.

Requirements and Qualifications:

Industry Knowledge

•           3-5 years of industry experience including supervisory or team leadership role.

•           Apprenticeship / trained in office management or similar qualification.

•           Experience managing enterprise IT infrastructure, networks, and user support environments.

•           Experience working in manufacturing, logistics, retail, or corporate environments is an advantage.

Business Systems/IT

• Awareness of data quality importance & security
• Good knowledge of user application systems, hardware and software
• Working knowledge & systems support optimization
• Ability to promptly process data and request under pressure

Communication/Organization Skills

•           Communication and ability to take initiative

•           Good command of written and spoken English

•           Effective time management and planning skills

•           Professional ability to interact with other functions

•           Systematic and efficient way of working

Values / Behaviors

•           Positive attitude, can do attitude Proactive

•           Energetic and good team spirit Enthusiasm

•           Commitment to task Initiative

Competency

•           Leadership and Team Management

•           Problem Solving and Decision Making

•           Customer Service Orientation

•           Communication and Interpersonal Skills

•           Project Coordination

•           Analytical Thinking

•           Time Management and Prioritization

•           Stakeholder Management

•           Continuous Improvement Mind

Our Shift timings are from 12.00 p.m. to 21.00 p.m.