Role Responsibilities

Leadership & Team Management

• Take part in training and implement accordingly.
• Adapt to unexpected situations.
• Remain knowledgeable of, and compliant with, the rules and regulations prevailing in the establishment.
• Supervise the performance of outlet Team Members and carry out routine inspections.
• Conduct interviews, selection and recruitment of Team Members.
• Conduct performance appraisals and identify necessary training measures for respective Team Members.
• Identify departmental trainers, assign training responsibilities and meet with departmental trainers monthly.
• Develop and implement training plans for the department together with HR/Training.
• Recommend on Team Members' matters and promotions.
• Act as a coach.
• Ensure discipline prevails within the team and communicate any disciplinary issues to HR.
• Build an efficient team by taking interest in Team Members' welfare, safety and development.
• Maintain excellent interpersonal relationships amongst the team.
• Inform Team Members of VIPs and specific requests.
• Ensure Team Members operate in accordance with the Quality Management System.
• Ensure Team Members operate in accordance with Safety & Health regulations and policies.
• Ensure Team Members' grooming is in accordance with hotel standards.

Guest Service & Experience

• Ensure guest allergies pertaining to food are taken into consideration in culinary operations, communicated to the team, and followed up on accordingly.
• Ensure guest and repeater satisfaction at all times and remain fully aware of their preferences.
• Stay conversant with the daily events document and ensure a briefing is conducted on a daily basis.
• Handle and monitor guest complaints and ensure the relevant follow-up action is taken.
• Coordinate and supervise activities within the department.
• Interact regularly with guests to obtain feedback for improvement.
• Ensure all outlet Team Members provide an effective and efficient service at all times.

Financial & Budget Management

• Ensure the staff cost budget is strictly adhered to and managed on a monthly basis.
• Manage the outlet's budget efficiently and effectively.
• Set the annual operating budget and ensure it is strictly adhered to and managed on a monthly basis.
• Establish a cost management plan.
• Manage each kitchen outlet as an independent profit centre.
• Collaborate with the F&B Manager and Management to develop strategies and special events to promote sales.
• Ensure the food cost budget is strictly adhered to.
• Manage food budgeted revenue and ensure it is attained on a monthly basis.
• Prepare the outlet budget (Capex, Opex, etc.) and manage it efficiently and effectively.
• Ensure all menu costing is carried out on the Win HMS system and work out selling prices with cost controllers.

Kitchen Operations, Quality & Standards

• Ensure the good functioning of kitchen equipment and liaise with maintenance for any non-conformity.
• Ensure food cost control processes are implemented and followed.
• Ensure SOPs are updated in a timely fashion and followed.
• Ensure compliance with all safety standards.
• Maintain good housekeeping in the department.
• Apply menu engineering processes — studying the profitability and popularity of menu items and how these factors influence menu placement — with the goal of increasing profitability per guest.
• Prepare and communicate the Kitchen Operations plan and monitor its implementation.
• Ensure outlets are kept in good running condition.
• Ensure a menu "fiche technique" is available in all kitchen sections.
• Ensure kitchen operations are manned and operated as per instructions.
• Manage and control the outlet and stewarding department.

Sustainability & Environment

• Participate actively in the Eco Standard / Sustainable Responsibility programme set by the hotel.
• Ensure energy saving (electricity, gas, water).
• Comply with all sustainability commitments and practices implemented within the business unit.
• Notify the Sustainable Development Department of any matters that may impact the environment or society.