Sofitel Mauritius L'Impérial Resort & Spa is looking for a passionate, courteous and service-oriented Porter Operator (Bell Boy) to join its Front Office team.

The successful candidate will be responsible for assisting guests from arrival through departure, ensuring that luggage, guest requests and deliveries are handled efficiently and professionally while contributing to a warm and memorable Sofitel guest experience.

Key Responsibilities:

• Welcome arriving and departing guests in a warm, professional and courteous manner.
• Assist guests with their luggage upon arrival, during room changes and upon departure.
• Escort guests to their rooms when required and provide relevant information about hotel facilities and services.
• Ensure guest luggage is handled carefully, securely and delivered to the correct room or departure point without unnecessary delay.
• Assist with the storage, tagging and retrieval of guest luggage in accordance with established procedures.
• Handle and deliver guest messages, mail, parcels, packages and other items promptly and professionally.
• Provide guests with accurate information regarding hotel facilities, restaurants, activities, events, transportation and local services.
• Maintain up-to-date knowledge of room types, hotel services, VIP guests, daily functions and other relevant operational information.
• Coordinate closely with Reception, Housekeeping and other departments to ensure smooth and efficient guest service.
• Monitor guest requests and ensure appropriate follow-up with the relevant department.
• Maintain the cleanliness, organisation and professional appearance of the Front Office desk, luggage room and surrounding work areas.
• Assist with guest transportation arrangements and provide guidance regarding taxis or other transportation services where required.
• Ensure the safe and appropriate handling of hotel equipment used for luggage transportation.
• Be familiar with guest profiles and preferences where relevant in order to contribute to personalised service.
• Respect guest privacy, confidentiality and security procedures at all times.
• Be familiar with hotel emergency, fire, health and safety procedures and respond appropriately when required.
• Maintain the required Sofitel grooming, appearance and service standards at all times.
• Perform daily duties in accordance with Front Office procedures, departmental checklists and hotel Standard Operating Procedures.
• Perform any other related duties assigned by Front Office Management.

Requirements:

• Minimum School Certificate (SC) or equivalent qualification.
• NC3 / NC4 qualification in Front Office or Hospitality would be an advantage.
• At least 1 year of experience in a similar position, preferably within the hospitality industry.
• Previous hotel experience would be an advantage.
• Fluent in English and French, both spoken and understood. Knowledge of an additional language would be an advantage.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and a genuine passion for assisting guests.
• Professional appearance and good grooming standards.
• Ability to remain courteous and professional when handling guest requests or challenging situations.
• Physically fit and able to handle and transport guest luggage safely.
• Good knowledge of the hotel environment and local area would be an advantage.
• Ability to work effectively as part of a team and coordinate with different departments.
• Ability to work on a shift system, including weekends and public holidays.

Important: This position is open to local applicants only, residing within approximately 25 km of the hotel, excluding the South region.

Join our passionate Front Office team and help create a welcoming and memorable arrival and departure experience for every guest at Sofitel Mauritius L'Impérial Resort & Spa.