Sofitel Mauritius L'Impérial Resort & Spa is looking for a passionate, professional and service-oriented Receptionist (Guest Service Agent) to join its Front Office team.

As one of the first and last points of contact for our guests, the successful candidate will play an important role in creating a warm, personalised and seamless guest experience from arrival through departure, while upholding Sofitel luxury hospitality standards.

Key Responsibilities:

• Welcome guests upon arrival and ensure smooth and efficient check-in and check-out procedures.
• Provide personalised assistance to guests throughout their stay and respond promptly to enquiries, requests and concerns.
• Manage and update guest profiles, preferences and relevant information in Opera PMS.
• Handle room allocations, arrivals, departures, room moves and other Front Office operational requirements.
• Provide accurate information on hotel facilities, services, restaurants, activities and other guest-related information.
• Handle incoming and outgoing telephone calls, guest messages and correspondence in a courteous and professional manner.
• Coordinate guest requests with the relevant departments and follow up to ensure satisfactory completion.
• Handle guest complaints professionally and ensure appropriate follow-up or escalation where required.
• Perform Front Office cashiering duties in accordance with established hotel procedures.
• Process cash, credit/debit card and other approved payment transactions accurately.
• Post charges, verify billing instructions, prepare guest invoices and settle guest accounts upon departure.
• Maintain and control the Reception cash float and ensure accurate reconciliation and handover at the end of each shift.
• Perform currency exchange and other cashier transactions in accordance with established procedures.
• Ensure all supporting documents, vouchers and payment information are properly verified and recorded.
• Be familiar with room rates, reservation procedures and booking information and assist with reservation requests when required.
• Ensure guest privacy, confidentiality and security procedures are respected at all times.
• Promote guest loyalty programmes and ensure eligible guests are appropriately recognised and enrolled where required.
• Maintain the cleanliness, organisation and professional presentation of the Reception area.
• Work closely with Housekeeping, Reservations, Concierge, Finance and other hotel departments to ensure smooth operations and a seamless guest journey.
• Comply with all Front Office procedures, safety and emergency standards, hotel policies and Sofitel service standards.

Requirements:

• Higher School Certificate (HSC), NTC3 or equivalent qualification
• At least 3 years of experience within the hospitality industry, preferably in a similar Front Office position
• Fluent in English and French, both written and spoken. Knowledge of an additional language would be an advantage
• Knowledge of Opera PMS would be an advantage
• Previous experience in Front Office cashiering, guest billing and payment handling would be highly desirable
• Good numerical skills with a high level of accuracy and attention to detail
• Excellent communication, interpersonal and customer service skills
• Professional appearance and strong grooming standards
• Ability to remain courteous, organised and efficient in a fast-paced environment
• Strong team spirit and ability to coordinate effectively with other departments
• Ability to work on a shift system, including weekends and public holidays

Important: This position is open to local applicants only, residing within approximately 25 km of the hotel, excluding the South region.

Join our passionate Front Office team and contribute to creating memorable and meaningful experiences for our guests at Sofitel Mauritius L'Impérial Resort & Spa.