Responsibilities

• Provides prompt, courteous, efficient and friendly service to guests.
• Receives and records guest comments, complaints, requests and special requirements.
• Communicates guest feedback and requests to the Assistant Executive Housekeeper & Executive Housekeeper and concerned Team Members for appropriate follow-up.
• Answers telephone calls and handles guest requests according to hotel standards.
• Follows up on guest requests and ensures they are attended to within the required time frame.

• Coordinates daily Housekeeping activities and communicates operational requirements to the relevant team members.
• Monitors room status and coordinates with Front Office regarding room readiness and special requirements.
• Follows up on pending requests, maintenance issues and operational matters.

• Organizes, updates and files Housekeeping documents for easy reference.
• Maintains accurate records, logbooks and departmental reports.

Requirements

• Good organizational and coordination skills.
• Excellent communication and interpersonal skills.
• Good customer service orientation.
• Ability to multitask, prioritize and work under pressure.
• Good attention to detail and record-keeping skills.
• Good computer and administrative skills.
• Ability to work effectively with guests, colleagues and other departments.
• Professional, discreet and service-oriented approach.

Qualifications

• SC or equivalent.
• Hospitality or Hotel Management qualification is an advantage.
• Good command of English and French; additional languages are an advantage.

Experience

• Previous experience in a hotel or institutional hospitality environment is preferred.
• Experience in Housekeeping or a similar coordination/administrative role is an advantage.