Join our remote customer service team and support customers across two fast-paced campaigns within the logistics and e-commerce sectors.

These are fully remote positions, so a reliable high-speed internet connection is essential. All necessary equipment will be provided to ensure you can perform your duties effectively from home.

We are currently recruiting for both Full-Time and Part-Time positions. Weekend availability is required.

Available Positions:

Logistics Customer Service Campaign

• Full-Time: Morning/Evening Shift
• Part-Time:   Morning/Evening Shift
• Weekend availability is required.
• Handle live chat, outbound calls, email/ticket.

E-commerce Customer Service Campaign

• Part-Time: Tuesday to Saturday, 7:00 PM – 11:00 PM
• Weekend availability is required.
• Manage customer tickets and enquiries within a fast-paced e-commerce environment.
• Shopify experience is preferred.
• Flexibility is required during peak periods and periods of increased customer volumes.  
  
  

  Experience:

  • 2+ years of experience in a customer service role is required.
  • Proven experience handling customer enquiries professionally and effectively.
  • Experience working in a fast-paced, multi-channel customer service environment.
  • Live Chat experience is essential, including confidently managing multiple conversations simultaneously.
  • Experience managing multiple customer tickets efficiently.
  • Previous experience in logistics, e-commerce, courier, delivery service is an advantage.
  • Zendesk experience would be beneficial.
  • Shopify experience is preferred.
  • Demonstrated ability to work independently and take ownership of customer queries through to resolution.
    
    

  Skills & Competencies:

  • Exceptional written and verbal communication skills in English.
  • Strong customer service skills with a professional, empathetic, and positive approach.
  • Excellent multitasking skills while maintaining accuracy and quality.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Quick to understand and retain information across multiple systems and processes.
  • Strong attention to detail, particularly when handling customer, ticket, parcel, and tracking information.
  • Good judgement and confidence making decisions without constant guidance.
  • Able to think on your feet and find appropriate solutions rather than relying solely on scripts.
  • Excellent time management and organizational skills.
  • Proactive and able to take ownership of customer queries through to resolution.
  • Comfortable working independently in a fully remote environment.
  • Adaptable and able to remain calm and organized during peak periods and increased volumes.
  • Strong communication skills when working with customers and the wider team.
  • Comfortable asking questions when clarification is needed while still demonstrating independence and ownership.
    
    

  Personal Attributes:

  • Warm, approachable, and genuinely committed to delivering excellent customer service.
  • Sharp, proactive, and able to pick up new systems and processes quickly.
  • Composed under pressure, with the ability to manage challenging situations professionally.
  • Dependable and punctual, demonstrating a strong sense of responsibility and accountability.
  • Highly adaptable and comfortable when priorities or volumes change.
  • Positive, collaborative, and able to work well within an established and supportive team.
  • Confident working independently and making sound decisions when required.
  • Open to feedback and committed to continuous learning and improvement.
    
    

  Key Requirements:

  Both Campaigns

  • 2+ years of customer service experience is required.
  • Strong written and spoken English communication skills.
  • Excellent multitasking, time management, and organizational abilities.
  • Strong attention to detail and accuracy.
  • Good problem-solving skills and judgement.
  • Reliable, accountable, and self-motivated.
  • Comfortable working independently in a remote environment.
  • Proactive, adaptable, and quick to learn.
  • Strong team player.
  • Weekend availability is required.
    
    

  Logistics Customer Service Campaign

  • Live Chat experience is mandatory, including the ability to manage multiple conversations simultaneously.
  • Comfortable handling live chat, outbound calls, and email/tickets.
  • Previous logistics, courier, delivery, or parcel-related customer service experience is an advantage.
  • Zendesk experience is beneficial.
  • Comfortable learning and working across multiple carriers, systems, and processes.
    
    

  E-commerce Customer Service Campaign

  • Experience managing multiple  customer tickets efficiently.
  • Previous e-commerce experience is an advantage.
  • Shopify experience is preferred.
  • Able to work independently without constant guidance.
  • Able to remain focused and productive during quieter periods as well as peak periods.
  • Flexible and adaptable when priorities or customer volumes change.
    
     If you are interested in this opportunity, please complete the application form below so we can review your application and assess your suitability for the available positions.  
    https://app.connecteam.com/#/apply?link=702b3bf9-91d5-4e68-b01c-338ef7a4f545