The Guest Services Agent plays a vital role in creating exceptional guest experiences from the moment of arrival through to departure.

Duties and Responsibilities:

• Greet all guests with a warm, genuine, and personalized welcome
• Handle check-in/check-out procedures efficiently and accurately
• Escort VIP guests when necessary and ensure all preferences and requests are noted and fulfilled.
• Provide information about hotel services, facilities, and local attractions, and offer concierge-level assistance.
• Act as a liaison between guests and various departments to ensure timely and efficient service delivery.
• Maintain effective and professional communication with all departments (Housekeeping, Concierge, F&B, etc.).
• Handle guest complaints tactfully and professionally, aiming for swift resolution and satisfaction.
• Communicate clearly with the team to ensure guest preferences, special occasions, and requests are anticipated and fulfilled.
• Process payments, manage reservations, and perform accurate cashiering functions.
• Maintain a clean and organized front desk and lobby area.
• Update guest profiles and logs in the system for future reference and service personalization.

Qualifications:

• NC3 in Front office or any other relevant qualification in Hospitality or Customer Service
• Minimum 2 years of experiences as Guest Services Agent or in similar guest facing role
• Proficient Communication in English and French, both spoken and written.
• Team-oriented with a collaborative mindset and a proactive attitude.