Mauripharm Ltd is looking for a professional, organised and welcoming Receptionist / Customer Service Executive to be the first point of contact for our company.
In this role, you will be responsible for creating a positive first impression for visitors, customers, suppliers and business partners, while ensuring that incoming calls, enquiries and administrative requests are handled efficiently and professionally.

Key Responsibilities:

• Front Desk and Reception - Welcome and assist visitors, customers, suppliers and business partners in a warm and professional manner. Manage the reception area and ensure it remains clean, organised and presentable at all times. Handle incoming telephone calls and direct them to the appropriate person or department.
• Customer Service - Act as a first point of contact for general customer enquiries. Provide basic information about Mauripharm, its brands and products, and direct more specific enquiries to the relevant team member. Handle customer requests professionally and ensure that enquiries are followed up appropriately. Assist with enquiries from pharmacies, healthcare professionals, consumers and business partners. Maintain a helpful, courteous and solutions-oriented approach in all customer interactions.
• Administrative Support - Assist with general office administration and day-to-day coordination. Manage appointments, meeting schedules and visitors when required. Assist with preparing documents, forms, correspondence and other administrative materials. Support the Sales and Marketing teams with administrative tasks where required. Maintain accurate records and ensure documents are properly filed and organised. Assist with general office supplies and administrative requirements.
• Internal Coordination - Ensure messages and requests are communicated promptly to the appropriate team members. Liaise with Sales, Marketing, Warehouse and Administration to facilitate smooth day-to-day operations. Assist with coordinating meetings, deliveries and other internal requirements.