We are looking for an enthusiastic and customer-focused Assistant – Digital Channels to join our Digital Channels and Products team on a fixed-term contract.

In this role, you will support customers throughout their digital journey by ensuring they can easily access and use our digital products and services. You will manage customer enquiries, assist with digital onboarding, verify documentation, and provide timely solutions while maintaining high service standards.

Responsibilities:

• Support customers in navigating and using digital products and services across multiple channels.
  
• Deliver prompt responses to customer enquiries and requests.
  
• Manage a high volume of customer interactions.
  
• Guide customers through digital onboarding processes to ensure a smooth and seamless experience.
• Verify customer documentation in line with established policies, procedures, and compliance requirements.
  
• Investigate customer issues and provide effective, solution-focused resolutions.
  
• Build positive customer relationships through professionalism, empathy, and active listening.
  
• Handle complex or challenging customer situations with patience and a customer-centric approach.

Profile:

• Higher School Certificate (HSC) or equivalent qualification.
  
• At least 1 year of experience in an operations role within a bank or non-bank financial institution.
  
• Exposure to operational processes and customer service activities.
  
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong verbal and written communication skills in English, French, and Creole.