Job Summary:

This role is responsible for delivering high-quality food and beverage service in line with Emirates

Lounge standards, supporting kitchen operations, maintaining hygiene, cleanliness, and ensuring

compliance with health and safety regulations. The role includes assisting in food preparation,

maintaining the cleanliness of kitchen and service areas, operating dishwashing equipment, handling

stock, and interacting with lounge guests to enhance their experience.

Key Responsibilities:

1. Food & Beverage Service

 Present and serve food and beverages as per Emirates Lounge specifications.

 Explain food items and offerings to customers in a professional and friendly manner.

 Assist chefs with food preparation (e.g. washing, chopping, portioning, plating).

 Support à la carte and buffet setups, ensuring quality, quantity, and presentation standards

are met.

 Replenish buffet and service areas regularly and maintain food safety standards.

 Follow standard recipes, plating specifications, and Emirates' food ratio guidelines (where

applicable).

2. Customer Service

 Interact positively with guests, gather feedback, and communicate insights to the Lounge

Supervisor or Emirates representatives.

 Deliver professional, warm, and friendly service at all times.

 Handle customer queries and complaints appropriately or escalate as needed.

3. Kitchen Operations & Cleanliness

 Support daily kitchen operations, including dishwashing, waste disposal, and food storage.

 Operate and maintain dishwashing machines and ensure utensils, crockery, and glassware

are cleaned and stored safely.

 Maintain high standards of cleanliness in all back-of-house areas including fridges, freezers,

stores, worktops, and waste bins.

 Support deep cleaning tasks and ensure the kitchen is cleaned and ready for the next shift.

4. Hygiene, Safety & Compliance

 Follow HACCP, food safety, and personal hygiene protocols at all times.

 Use appropriate PPE for allocated tasks and handle chemicals safely.

 Ensure all cleaning schedules, temperature logs, and safety records are completed and

signed daily.

 Ensure only Halal products are accepted and stored.

BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only.

 Maintain FIFO (First-In-First-Out) practices for stock rotation and check for expired or

damaged goods.

5. Stock Management & Receiving

 Check and record delivery temperatures of chilled and frozen items.

 Ensure deliveries are stored correctly and that stock areas are kept clean and organized.

 Date-code, label, and rotate all products as per food safety guidelines.

6. Communication & Teamwork

 Communicate effectively with team members, supervisors, and Emirates personnel regarding

product quality, service issues, or operational irregularities.

 Attend training sessions, team meetings, VOCs, and safety briefings as required.

 Support other team members during peak times and collaborate across departments to

ensure smooth lounge operations.

7. General Duties

 Sign in and out of shifts accurately and follow assigned shift schedules.

 Maintain personal presentation and adhere to uniform and grooming standards.

 Adhere to policies for sickness, lateness, holidays, and other company procedures.

 Perform other tasks and duties as directed by the supervisor or manager.

Qualifications & Experience

 Education: Higher Secondary School Certificate or equivalent.

 Experience: Minimum 1 year in a stewarding, kitchen support, or hospitality environment

(preferably airline catering, hotel, or lounge service).

Skills Required

 Ability to work in a fast-paced, high-pressure environment.

 Basic knowledge of food safety, hygiene standards, and HACCP principles.

 Familiarity with kitchen equipment, cleaning procedures, and chemical handling.

 Good communication skills and ability to work effectively in a team.

 Physical stamina for lifting, cleaning, and standing for extended periods.

 Attention to detail and commitment to maintaining high standards of cleanliness and service.