We are seeking a professional and welcoming Receptionist/Hostess to be the first point of contact for visitors and clients. The role involves managing front desk operations, greeting guests, handling calls, and providing administrative support. The ideal candidate will be polished, organized, and committed to delivering excellent customer service.

Core Responsibilities:

Front Desk & Guest Relations

• Greet and welcome visitors in a professional and courteous manner.
• Direct guests to the appropriate person or department.
• Maintain a tidy and presentable reception area.
• Provide refreshments and ensure guests feel comfortable.

Communication & Call Handling

• Answer, screen, and forward incoming phone calls.
• Manage inquiries via email or telephone.
• Maintain accurate records of messages and appointments.

Administrative Support

• Schedule and confirm appointments or meetings.
• Assist with filing, photocopying, and document preparation.
• Handle incoming and outgoing correspondence.
• Support HR/Admin with clerical tasks when required.

Compliance & Professional Conduct

• Maintain confidentiality of company information and client data.
• Follow company policies and procedures for visitor management.
• Ensure compliance with safety and security protocols.

Customer Service Excellence

• Provide information about the company and services to visitors.
• Handle client inquiries and complaints with professionalism.
• Collect feedback to improve guest experience.

Other Duties

• Assist in organizing company events or meetings.
• Perform any other cognate duties as assigned.

Key Requirements

Education

• Minimum: Secondary education.
• Preferred: Diploma in Administration, Hospitality, or related field.