Career Opportunity

 

C-Care International, part of the healthcare cluster of CIEL Group, is a Mauritian private healthcare group that owns and operates four healthcare facilities in Mauritius, namely C-Care Darné, Wellkin, Grand-Baie and Tamarin, and two hospitals in Uganda, C-Care IHK and IMC. C-Care also owns and manages 22 primary care Clinics and 55 C-Lab collection centres in Mauritius, Uganda, and Madagascar.

 

C-Care is currently looking for a Group Projects Lead (Transformation & Digitalisation) to be based at C-Care Corporate Office, in Mauritius.

 | Group Projects Lead (Transformation & Digitalisation)

Reporting to the Chief Transformation Officer, the selected candidate will be responsible for leading the end-to-end delivery of assigned Group transformation and digitalisation projects across C-Care regions, clusters and corporate functions. The role will drive current-state assessments, process redesign, requirements definition, implementation, adoption and benefits realisation, ensuring that initiatives are delivered within scope, timelines and governance frameworks. Working closely with project sponsors, operational leaders, multidisciplinary teams and external partners, the incumbent will facilitate sustainable business improvements and digital transformation initiatives that support C-Care’s strategic objectives and deliver measurable organisational impact.

 

What you will be doing:

• Lead assigned transformation and digitalisation projects from initiation to formal closure, including project charter development, scope definition, objectives, deliverables, scheduling, budget monitoring, resource allocation, dependency management, implementation, operational handover and project closure.
• Translate strategic priorities into actionable project plans, workstreams, milestones, responsibilities, governance structures and success metrics, ensuring delivery within agreed timelines, scope and quality standards.
• Coordinate cross-functional teams, project owners, subject matter experts and external vendors, driving follow-up actions, resolving bottlenecks and escalating key decisions or constraints when required.
• Plan and coordinate user acceptance testing (UAT), go-live readiness, transition activities, stabilisation support, operational handover and post-implementation reviews.
• Conduct detailed assessments of existing (AS-IS) processes with frontline and support teams to identify pain points, root causes, bottlenecks, control gaps, risks and improvement opportunities.
• Facilitate the design of future-state (TO-BE) processes, challenging existing practices and reengineering workflows to enhance efficiency, compliance, standardisation, scalability and user experience.
• Translate approved business processes into clear business and functional requirements, including business requirement documents, user stories, use cases, acceptance criteria and traceability documentation.
• Identify opportunities for digitisation, automation, system integration and enhanced data utilisation, ensuring process optimisation and operating model clarity before technology implementation.
• Establish and manage project governance structures, including Working Groups, Project Committees and Steering Committees, with clear decision-making processes, escalation pathways and meeting cadences.
• Prepare project documentation including agendas, status reports, decision papers and meeting minutes, while maintaining risk, issue, dependency, assumption, action, decision and change logs.
• Provide accurate and consolidated reporting on project progress, milestones, risks, resource constraints, dependencies, key decisions and expected benefits across the assigned portfolio.
• Ensure adherence to Transformation Office methodologies, standards, templates, stage-gate requirements and quality assurance processes.
• Identify key stakeholders and impacted user groups, developing communication, engagement, training and change management plans appropriate to the scale and impact of each initiative.
• Build alignment and collaboration among sponsors, business leaders, operational teams, clinical teams, corporate functions and enabling teams, influencing outcomes without direct reporting authority.
• Support project owners in defining revised roles, responsibilities, standard operating procedures (SOPs), controls and operational ownership to facilitate successful implementation.
• Monitor user adoption, gather feedback and assess operational performance following implementation, addressing resistance and supporting the embedding of new ways of working.
• Proactively identify and manage delivery, operational, clinical, regulatory, information security, data and change-related risks, ensuring appropriate mitigation actions and escalation where necessary.
• Coordinate and monitor vendor and consultant performance against agreed deliverables, timelines, quality standards, testing requirements and issue-resolution commitments.
• Collaborate with business owners to define baseline measures, target KPIs and expected benefits, tracking outcomes and recommending corrective actions when required.
• Capture lessons learned, formally close projects and continuously improve transformation methodologies, process libraries, templates and playbooks to strengthen future project delivery.

What are we looking for?

• Bachelor’s degree in Engineering, Business Administration, Project Management, Information Systems, Operations Management or a related field.
• Master’s degree in a related discipline would be an advantage.
• Professional certifications such as PMP, PRINCE2, Agile, Lean Six Sigma, Business Analysis or Process Improvement are desirable.
• 5–8 years of experience managing end-to-end transformation, digitalisation, operational improvement or complex cross-functional projects.
• Proven experience in process mapping and reengineering, business requirements gathering, project governance, vendor management, implementation and benefits realisation.
• Experience within the healthcare sector and exposure to multi-site, multi-country or matrix organisations would be an advantage.
• Demonstrated experience coordinating cross-functional teams and stakeholders to successfully deliver strategic business initiatives.
• Strong knowledge of project management methodologies, including Waterfall, Agile and hybrid delivery approaches.
• Proficient in process analysis and redesign methodologies, including AS-IS and TO-BE process mapping, BPMN, Lean principles and root-cause analysis techniques.
• Sound understanding of business and functional requirements documentation, user stories, use cases, acceptance criteria, requirements traceability and user acceptance testing (UAT).
• Experience in project governance, including project charters, RACI matrices, project schedules, RAID management, change control, budget tracking and executive reporting.
• Knowledge of stakeholder management, organisational change management, communication planning, training coordination and adoption strategies.
• Ability to define and monitor KPIs, track benefits realisation and conduct post-implementation reviews.
• Strong proficiency in Microsoft Project, Microsoft Planner, Excel, PowerPoint, Visio, Lucidchart, Miro and collaboration/document management platforms.
• Understanding of healthcare operations, digital systems, data management, integration principles, information security and regulatory requirements would be an advantage.
• Strong sense of ownership, accountability and commitment to delivering results.
• Analytical, structured and detail-oriented, with the ability to maintain a strategic and business-focused perspective.
• Ability to challenge existing practices constructively and translate ambiguity into practical and actionable plans.
• Excellent communication, facilitation, presentation, minute-taking and executive-reporting skills.
• Strong stakeholder management and influencing skills, with the ability to work effectively across functions without direct authority.
• Proactive, adaptable and resilient, with strong problem-solving capabilities and the ability to thrive in a fast-paced, evolving environment.
• Demonstrates professionalism, credibility and sound judgement when engaging with senior leaders and diverse stakeholder groups.

 

Location: C-Care Corporate Office, Moka, Mauritius

Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.