Job profile

The Remittance Officer will manage the day-to-day Card operations, Treasury back office and Remittance functions, ensuring timely processing, reconciliation, dispute resolution, reporting, and customer support activities to ensure business continuity and operational resilience.

Main responsibilities

Card Operations

·       Perform daily card operations activities including transaction monitoring, reconciliation, settlements, and reporting.

·       Manage card issuance, replacement, maintenance, and related administrative processes.

·       Handle cardholder and branch queries relating to card transactions and services.

·       Process and monitor chargebacks, disputes, refunds, and retrieval requests.

·       Investigate and resolve card transaction exceptions and reconciliation breaks.

·       Liaise with card schemes, service providers, branches, and internal stakeholders on card-related matters.

·       Support card-related projects, system enhancements, testing, and implementation activities.

·       Ensure compliance with card scheme rules, regulatory requirements, and internal policies.

Remittance & Treasury Back Office

·       Provide backup support for inward and outward payment processing.

·       Assist with SWIFT-related activities, reconciliations, and settlement processes.

·       Support Treasury Back Office activities including transaction settlement, confirmations, and Nostro account reconciliation.

·       Assist with investigations and resolution of payment and settlement exceptions.

Governance, Risk & Compliance

·       Ensure adherence to operational procedures, internal controls, and regulatory requirements.

·       Maintain accurate records and audit trails.

·       Support audit reviews and regulatory reporting requirements.

·       Identify and escalate operational risks, incidents, and control weaknesses.

·       Perform any other related duties, as may be assigned.

 

Technical and Soft Competencies/Skills, Knowledge

·       A passionate and motivated individual with a growth mindset and customer-focused

·       Knowledge of the banking or other financial sector and Core Banking System will be an added advantage

·       Displays high levels of integrity, objectivity and impartiality and commit to high professional ethical standards

·       Strong analytical and reconciliation skills.

·       Attention to detail and accuracy.

·       Good communication and stakeholder management skills.

·       Ability to work under pressure and meet deadlines.

·       Strong understanding of operational risk and controls.

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Experience & Qualifications

·       Diploma or Degree in Banking, Finance, Accounting, or a related field.

·       Experience in Card Operations, Payments Operations, or Banking Operations.

·       Knowledge of card schemes, reconciliations, remittances, and treasury operations would be an advantage.