JOB DUTIES:

Operational Management

• Oversee daily store operations, ensuring smooth opening/closing procedures.
• Drive sales and achieve store financial targets (sales, profit, budget).
• Execute head office planograms and maintain high visual merchandising standards.
• Manage inventory levels to minimize out-of-stocks while controlling waste and shrinkage.

 Financial Accountability

• Manage the store's Profit & Loss (P&L) statement.
• Control operational costs (labor, supplies, utilities, shrinkage).
• Oversee payroll, scheduling, and approve timesheets within budget.
• Ensure strict cash handling procedures and deposit management

Team Leadership & People Management

• Train and onboard new employees.
• Create staff schedules that meet operational needs.
• Conduct performance reviews, provide coaching, and manage disciplinary actions.
• Motivate staff, resolve conflicts, and maintain high team morale.
• Ensure all mandatory training (safety, hygiene, compliance) is completed.

 Customer Service Excellence

• Set the standard for exceptional customer service.
• Handle escalated customer complaints and service recovery personally.
• Monitor customer feedback and implement service improvements.
• Act as the store's public face in the local community.

  Safety, Hygiene & Compliance

• Responsible for store safety (food safety, fire safety, physical safety).
• Enforce all hygiene, sanitation, and cleaning protocols.
• Ensure compliance with health department, labor, and licensing regulations.
• Conduct regular safety audits and risk assessments.
• Manage incident reporting and emergency response procedures.

 Store Standards & Maintenance

• Maintain overall store appearance, cleanliness, and organization.
• Oversee equipment functionality and coordinate with head office for repairs/maintenance (refrigeration, POS, etc.).
• Manage relationships with vendors and service providers.

 Communication & Reporting

• Report KPIs, sales results, and critical issues to Operations Manager.
• Communicate company goals and policies to the store team.
• Complete administrative paperwork and reports accurately and on time.

 Loss Prevention & Security

• Implement and monitor procedures to prevent theft (internal and external).
• Manage security systems and assist in investigations