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Collection Officer (Italian Speaking)

Intrum Mauritius
Full-time
  • Plaines Wilhems
  • Rs 41,000 – Rs 50,000
  • Posted Jul 31, 2026
  • Closing 30/08/2026

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Job Description

Job Summary:
We are looking for an Italian -speaking Collection Officer to manage collections through both phone calls and email communication. The role focuses on recovering outstanding payments while providing professional customer service to international clients.

Key Responsibilities:

  • Handle outbound and inbound calls to collect overdue payments
  • Send and respond to emails regarding outstanding accounts
  • Communicate clearly and professionally in Italian and French
  • Negotiate payment plans and follow up on commitments
  • Resolve customer queries related to billing and payments
  • Maintain accurate records of all interactions in CRM systems
  • Meet collection targets and performance KPIs
  • Ensure compliance with company policies and client requirements

Requirements:

  • Fluency in Italian and French (written and spoken)
  • Strong written and verbal communication skills
  • Ability to manage both call and email volumes effectively
  • Good negotiation and problem-solving skills
  • Basic computer skills (MS Office, CRM systems)

Working Conditions:

  • Hybrid work model: 2–3 days remote (Office and WFH)
  • Working Hours 11hr till 21hr
  • Stable internet connection and suitable home working setup