We are looking for proactive and customer-oriented Marketing Support Assistants to join the Marketing Department on a six (6) month fixed-term contract. The successful candidate will support customer engagement initiatives by conducting outbound calls, promoting SIM replacement campaigns, and ensuring customers receive clear and accurate information about Emtel's services. This role plays an important part in enhancing the customer experience and supporting the successful delivery of marketing campaigns.

Main Duties and Responsibilities:

• Conduct outbound calls to customers using 3G SIM cards to communicate the SIM replacement programme.
• Clearly explain the benefits of upgrading to a new SIM card and guide customers through the replacement process.
• Encourage customers to visit the nearest Emtel showroom for SIM replacement and provide relevant information where required.
• Accurately record customer interactions, feedback, and follow-up actions in the designated systems.
• Ensure customer information is updated and maintained in accordance with company procedures.
• Respond professionally to customer enquiries and escalate complex issues to the appropriate teams when necessary.
• Support additional tele-calling campaigns, customer outreach initiatives, and other marketing activities as assigned.
• Assist the Marketing Department with campaign execution and administrative tasks as required.

Required Qualifications and Experience:

• Minimum Higher School Certificate (HSC) or equivalent qualification.
• Basic understanding of the telecommunications industry and customer relationship management principles.
• Previous experience in customer service, tele sales, telemarketing, or customer retention would be an advantage.

Required Skills and Aptitudes:

• Excellent verbal communication skills in both English and French.
• Strong interpersonal and customer service skills.
• Good telephone etiquette with the ability to communicate confidently and professionally.
• Basic computer literacy and proficiency in Microsoft Office applications.
• Ability to accurately record customer information and maintain attention to detail.
• Well-organised with good time management skills.
• Positive attitude and ability to work both independently and as part of a team.

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Emtel Ltd reserves the right to call only the best candidates for an interview and not to make any appointment following this advertisement, nor to assign any reason whatsoever for accepting or rejecting any candidate.