Job Description

Tropic Knits Group, part of the textile cluster of CIEL Group, is one of the largest Fine Knits manufacturers in the Indian Ocean. Our clients, based in the UK, Europe, South Africa and USA, include some of the world's best-known high street retailers and sports brand. Tropic Knits Group is a global entity which operates factories in Mauritius, Madagascar and India.

Proudly Great Place to Work®-certified, we are recognized for our people-first culture and unwavering commitment to employee well-being. We are now seeking an IT Support to join our dynamic team of professionals, contributing to continuous innovation, operational excellence, and the growth of our world-class textile operations.

What you will be doing:

• Ensure all IT systems supporting business operations function efficiently and effectively.
• Monitor the usage, performance, and efficiency of IT equipment, software, and business systems.
• Maintain and optimize the technical performance and security of the IT infrastructure, including databases, networks, and servers.
• Recommend solutions to improve the use of information technology across the organization.
• Identify opportunities where existing tools and systems can be leveraged to support continuous improvement initiatives.
• Develop, coordinate, and deliver end-user training to increase system adoption and user proficiency.

What are we looking for?

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Professional certifications such as Microsoft, Cisco, Fortinet, or other relevant certifications will be an advantage.
• At least 2 years of experience in IT Support, Systems Administration, or a similar role.
• Proven experience providing first- and second-line technical support to end users in a corporate or industrial environment.
• Strong hands-on experience troubleshooting hardware, software, network, printing, and connectivity issues.
• Experience with Microsoft 365 administration and support, including SharePoint, Teams, OneDrive, Power Apps, Power Automate, and Power BI.
• Good knowledge of Windows operating systems, desktop support, device deployment, and user account administration.
• Experience supporting and maintaining IT equipment such as laptops, desktops, printers, scanners, mobile devices, and meeting room technologies.
• Familiarity with Active Directory, Microsoft Entra ID, user access management, and security best practices.
• Advanced knowledge of networking concepts, including LAN, WAN, VPN, TCP/IP, DNS, DHCP, and Wi-Fi environments.
• Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills, with the ability to provide effective support and training to users at all levels of the organization.
• A proactive, customer-oriented mindset and willingness to provide on-site support across operational and office environments.
• Ability to prioritize tasks, manage multiple support requests, and work effectively under pressure.

Location: Vacoas, Mauritius.

We welcome applications from all qualified individuals and are committed to creating an inclusive workplace.

Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.