Our client in the Logistics & Shipping industry is looking for a Customer Service Officer

Join a Global Leader in Shipping & Logistics

Do you enjoy solving problems, building strong customer relationships and working in a fast-paced international environment?

We're looking for a proactive and customer-focused professional to become the trusted point of contact for our customers, ensuring every shipment is managed efficiently while delivering an exceptional customer experience.

This is an exciting opportunity to work with a global organisation where customer service, teamwork and continuous improvement are at the heart of everything we do.

What You'll Do

As the primary contact for your portfolio of customers, you will:

• Build strong relationships and provide outstanding customer support across phone, email and digital channels.
• Manage customer requests from start to finish, ensuring timely resolution within agreed service levels.
• Coordinate with internal teams to resolve shipment issues and provide proactive updates.
• Handle exceptions such as delays, schedule changes and documentation issues.
• Promote digital solutions and help customers make the most of our online services.
• Identify opportunities to offer additional value-added services.
• Monitor service performance and contribute to continuous improvement initiatives.
• Maintain accurate customer information and ensure compliance with company processes.

We're Looking For Someone Who

• Holds a Bachelor's Degree.
• Has at least 3 years' experience in shipping, logistics or freight forwarding.
• Is passionate about delivering exceptional customer service.
• Has excellent communication and relationship-building skills.
• Is organised, detail-oriented and able to manage multiple priorities.
• Enjoys solving problems and working collaboratively across different teams.
• Is comfortable using digital systems and technology.
• Speaks and writes English fluently (French would be an advantage).

What We Offer

• Join a leading international organisation with exciting career opportunities.
• Work in a dynamic, collaborative and multicultural environment.
• Medical insurance.
• Pension scheme.
• Ongoing learning and professional development.
• Opportunity to make a real impact on customer experience.