Rank Interactive, the digital arm of The Rank Group, stands as a leading global digital gaming company fuelled by top-tier talent and technology. Recognised through iconic brands, our products and our people, we bring entertainment to millions of people worldwide on various devices daily.

Operating with a multi-branded strategy, we offer online entertainment, bingo and slot gaming, along with a social gaming mobile experience, using a mix of proprietary and licensed software.

With offices in the UK, Gibraltar, Mauritius and South Africa while being part of a Rank Group with approximately 8,000 employees globally; we unite people and entertainment across diverse digital channels.

Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives.

Job Description

• Review new and existing accounts for fraud in relation to system alerts and tickets; escalating observations as appropriate to concerned parties.a
• Chargeback defence, highlighting any observations made during this process
• Perform on-going due diligence review for customer card or personal details changes
• Primary Manual Payments approvals for chaps & transfers
• Manage duplicate accounts and ensure terms and conditions are adhered too
• Omnichannel fraud screening
• Screen and approve withdrawals
• Initial review of missing payments queries, escalating when it’s not user error/ARN related
• Assisting with ad hoc fraud queries or department requirements
• Providing responses to customers payment related/KYC emails within the departments SLA’s
• Validate customers (where required) by gathering all KYC documents and in line with procedures
• Whitelisting devices and review of any linked accounts
• Reviewing Iovation related user queries, email alerts and daily breaches on device count
• Completing potential VIP account checks in line with the policy
• Work closely with Customer Operations providing support when needed through multiple channels
• Uphold Company’s commitment to the protection of young and vulnerable people, in accordance with the company’s responsible gambling policy and procedures
• Monitor transactions and report any observations made
• Keep up to date with fraud trends and patterns
• Manage accounts’ financial evolution and changes in patterns with the view of mitigating risks and improve potential value
• Conducting outbound calls

Qualifications

• Experience within a customer service environment and/or fraud analysis
• Relevant experience within an online environment either with an operator or payments company or other relevant company
• Experience of working to strict fraud prevention related goals and objectives
• Experience of working with other operational departments
• Basic Microsoft office
• Relevant qualifications would be a distinct advantage