KEY RESPONSIBILITIES

 

·       Provide administrative support to the sales team on a day-to-day basis.

·       Prepare quotations, proposals, contracts, and sales-related documents.

·       Process sales orders accurately and ensure timely follow-up with clients.

·       Maintain and update customer records, sales databases, and CRM systems.

·       Coordinate with internal departments such as finance, procurement, and operations to ensure smooth order fulfilment.

·       Track sales activities, generate reports, and assist in preparing sales forecasts.

·       Handle incoming customer inquiries and direct them to the appropriate sales representative.

·       Follow up on pending quotations, renewals, and customer documentation.

·       Assist in organizing meetings, presentations, and sales events.

·       Ensure all sales documentation is complete, accurate, and properly filed.

·       Support the team in achieving monthly and annual sales objectives.

·       Monitor contract validity, delivery schedules, and payment follow-ups where necessary.

·       Carry out such acts as shall be required for the proper fulfilling of duties listed above.

 

 

RESOURCE ALLOCATED (Standard as allocated to employees within Job Level)

 

QUALIFICATIONS & EXPERIENCE

o   Degree in Business Administration, Sales, Marketing, or a related field.

o   Proven experience in a sales support, sales administration, or administrative role.

o   2-3 years of relevant experience

o   Strong organizational and time-management skills.

o   Excellent written and verbal communication skills.

o   Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint.

o   Experience with CRM systems and sales reporting tools is an advantage.

o   Strong attention to detail and accuracy in data entry and documentation.

o   Ability to multitask and work under pressure in a fast-paced environment.

o   Professional attitude with strong customer service skills.

 

 

 

 

PREFERRED ATTRIBUTES

 

o   Experience working in the ICT, technology, or solutions-based industry.

o   Familiarity with tender documents, quotations, and contract administration.

o   Ability to work independently with minimal supervision

 

COMPETENCIES

• Strong problem-solving and analytical skills
• Good communication and teamwork abilities
• Ability to work under pressure and meet deadlines
• Adaptability and willingness to learn new technologies
• Customer-focused mindset
• Communication and coordination
• Confidentiality and professionalism