Associate Functional Consultant 

Summary of Role 

The Junior IT Functional Consultant will support the implementation, testing, training, and support of business software solutions. The role involves working with clients and internal teams to understand business requirements, assist in configuring systems, perform testing activities, and provide user support. 

 

Job Description  

• Assist in gathering and documenting business requirements from clients and stakeholders. 
• Participate in workshops, meetings, and discussions to understand business processes. 
• Support the translation of business requirements into functional specifications. 
• Assist in system configuration and setup under the guidance of senior consultants. 
• Help identify process improvement opportunities and suggest practical solutions. 
• Prepare test plans, test cases, and test scenarios based on business requirements. 
• Execute functional testing and record test results and defects. 
• Work with the technical team to follow up on issue resolution. 
• Support User Acceptance Testing (UAT) activities with end-users. 
• Assist in data migration activities such as data collection, cleansing, and validation. 
• Prepare user guides, training materials, and other project documentation. 
• Provide end-user training and post-go-live support. 
• Respond to user queries and assist with basic troubleshooting. 
• Maintain regular communication with project team members and clients. 
• Provide progress updates to senior consultants and Project Manager. 
• Support project activities to help ensure timely delivery.  

JOB REQUIREMENTS 

Qualification and Experience 

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field. 
• 0–2 years of experience in a functional support, business analyst, ERP, HR, or IT-related role. 
• Exposure to Microsoft Dynamics 365 Finance & Operations, HR systems, accounting software, or other ERP solutions is an advantage. 
• Knowledge of Power BI or SQL is considered a plus but not mandatory. 

 

SKILLS & COMPETENCIES 

• Basic understanding of business processes in Human Resources, Technology, Finance, or Accounting. 
• Good knowledge of Microsoft Office (Word, Excel, PowerPoint). 
• Strong willingness to learn and develop functional consulting skills. 
• Good communication and interpersonal skills. 
• Ability to work effectively in a team environment. 
• Analytical and problem-solving mindset. 
• Customer-focused with attention to quality. 
• Ability to manage assigned tasks and meet deadlines. 
• Good written and verbal communication skills in English and French. 
• Positive attitude, adaptability, and eagerness to learn new technologies and business processes.