Career Opportunity

C-Care International, part of the healthcare cluster of CIEL Group, is a Mauritian private healthcare group that owns and operates four healthcare facilities in Mauritius, namely C-Care Darné, Wellkin, Grand-Baie and Tamarin, and two hospitals in Uganda, C-Care IHK and IMC. C-Care also owns and manages 22 primary care Clinics and 55 C-Lab collection centres in Mauritius, Uganda, and Madagascar.

C-Care is currently looking for a Retail Supervisor to be based at C-Care Corporate Office, in Mauritius.

| Retail Supervisor

Reporting to the Head of Retail Pharmacy, the selected candidate will be responsible for overseeing and driving the performance of Retail Pharmacy Operations. The role ensures the delivery of excellent customer service, effective dispensing practices, stock management, and compliance with pharmacy standards through the supervision, engagement, and development of the pharmacy team. The incumbent will monitor key retail performance indicators, including patient satisfaction, revenue, and profitability, while fostering a high-performance culture focused on operational excellence and the achievement of business objectives.

 

What you will be doing:

• Monitoring pharmacy sales and revenue on a daily, weekly, and monthly basis to ensure targets are met.

• Managing pharmacy profitability by tracking P&L and improving gross margin.

• Handling customer service issues, complaints, and feedback, ensuring timely resolution.

• Implementing promotions, product placement, and marketing activities to increase sales.

• Liaising with suppliers and doctors to ensure product availability and support.

• Reviewing and updating the product range to improve sales performance.

• Planning and running seasonal and promotional campaigns to boost revenue.

• Leading and developing the retail pharmacy team to achieve performance targets.

• Managing staff schedules, performance, objectives, and KPIs.

• Organising team meetings and providing coaching and training.

• Maintaining pharmacy processes and service standards.

• Managing stock planning and inventory control to reduce losses and ensure availability.

 

What are we looking for?

• Bachelor’s degree in Pharmacy or Commerce.

• 5 years’ experience in leading a retail pharmacy or retail sales store with proven results in sales growth, customer satisfaction, and team leadership, or 10 years’ experience as a pharmacy dispenser with strong performance track record.

• Strong knowledge of pharmaceutical and healthcare products.

• Basic understanding of business finance, including P&L, turnover, and profit management.

• Ability to define, monitor, and report on key performance indicators (KPIs).

• Strong sales techniques and customer engagement skills.

• Proven ability to lead, coach, and develop teams.

• Computer literate with experience in pharmacy or business systems (e.g. HIS, Word, Excel).

• Positive mindset with strong communication, teamwork, resilience, and ability to work under pressure.

 

Location: C-Care Corporate Office, Moka, Mauritius

Management reserves the right to call only the best candidates for an interview. If you have not received any communication after the deadline, feel free to call us for any query.