JOB SUMMARY

The Administrative and Sales Officer will support the promotion, recruitment and sales of both Academic Programmes and Executive Training programmes. Coordinate the administrative processes related to Executive Training and Skills Development programmes offered by UIEH. Develop and maintain relationships with prospective students, corporate clients, partners and other stakeholders to support business growth. Ensure the efficient planning, organisation and delivery of Executive Training programmes while maintaining compliance with regulatory requirements.

DUTIES & RESPONSIBILITIES

1. Sales for academic and executive programmes

·        Promote UIEH academic programmes and executive training programmes to prospective students, corporate clients and partners.

·        Follow up on enquiries and leads generated through marketing campaigns, events, referrals and other channels.

·        Conduct outreach activities through phone calls, emails, meetings and presentations to prospective students and corporate clients.

·        Participate in education fairs, career fairs, corporate events, exhibitions and networking activities to promote UIEH programmes and services.

·        Build and maintain strong relationships with prospective students, corporate clients, training participants and partners.

·        Maintain and update sales pipelines, lead databases and client records.

·        Monitor market trends, competitor activities and customer needs and provide relevant feedback to Management.

·        Collaborate with the Sales and Marketing team for both executive training and academic programmes.

2. Administrative and Compliance

•             Coordinate the planning, organisation and delivery of Executive Training and Skills Development programmes;

•             Liaise with trainers, facilitators and clients to ensure the smooth delivery of training sessions;

•             Prepare training documentation, attendance records, evaluation forms and completion reports;

•             Ensure all logistics, training materials, venues and resources are available for programme delivery;

•             Compile and analyse participant feedback and evaluation reports;

•             Liaise with respective authorities for accreditation process of trainings (MQA, HRDC etc.);

•             Ensure that all administrative processes are done in a timely manner;

•             Prepare training proposal for client while ensuring the MQA/HRDC process follows;

•             Coordinate with other teams such as the Administration, Finance, Logistic teams to ensure the smooth running of training sessions.

•             Ensure all finance-related matters such as invoices are completed in a timely manner.

3. Others

•             Any other cognate duties as may be necessary in the circumstances and/or required by the employer.

CANDIDATE’S PROFILE

Qualifications Required

•             Degree in Management or in Sales and Marketing or related area.

•             At least 2-3 years’ experience in executive training and sales.

Key competences (Knowledge, Skills, Attitudes, Behaviours)

·        Excellent oral and written command of English and French;

·        Strong communication and presentation skills (French and English);

·        Strong customer service orientation;

·        Sales and negotiation skills;

·        Ability to design and deliver effective training programs;

·        Knowledge of training methodologies and learning & development principles;

·        Analytical skills for conducting training needs assessments;

·        Familiarity with e-learning platforms and learning management systems;

·        Excellent organisational skills and project management abilities;

·        Problem-solving and critical thinking capabilities;

·        Ability to deal with high stress situations in a calm and tactful manner;

·        High integrity;

·        Ability to work in a team.