Training & Quality Assurance Manager
- Overseas
- Not disclosed
- Permanent
- Added 09/09/2020
- Closing 21/09/2020
Kindly note that the advert is open to Chinese Nationals exclusively
LUX* Resorts & Hotels is one of the four distinctive brands of The Lux Collective. LUX* Resorts & Hotels helps people to celebrate life by delivering consistently on the promise of a different kind of luxury - whether on the Beach, in the City or in Nature - hospitality that is Lighter, Brighter.
LUX* Chongzuo, Guangxi (74 Keys) is located in the Mingshi Village, Daxin County in Chongzuo City about 37 kilometres away from the well-known Detian Transnational Waterfall and about 210 kilometres away from the capital city of Guangxi Zhuang, an autonomous region in southern China.
LUX* Chongzuo, Guangxi is projected to open in two phases and the first phase will be in January 2021.
The incumbent will be responsible to:
- Develop and update all the Standard Operating Procedures (SOPs) and guidelines of the resort according to the LUX* Resorts & Hotels policies and procedures.
- Actively participate in facilitating training and coaching to develop awareness of quality services to Team Members.
- Coordinate workshops such as HACCP, Environment, Hygiene, Fire Safety, Energy Management, Waste Management, Quality Circles in order to ensure compliance with quality standards.
- Set up monitoring systems to evaluate the impact of various initiatives on Guest satisfaction and financial results.
- Conduct frequent spot-checks within all departments as well as determine causes of non-adherence to quality standards and formulate recommendations when necessary.
- Conduct research, benchmark and produce reports for the Management.
- At least Higher School Certificate or equivalent qualifications.
- Tertiary education at Diploma or Degree level majoring in Hospitality Management or Quality Management from a recognised institution or equivalent qualifications.
- A minimum of 5 years of working experience in Quality Management related field preferably in the hospitality industry.
- Strong working knowledge of international and Quality Assurance Systems such as ISO, HACCP and Total Quality Assurance.
- Passionate about service.
- Strong analytical and critical thinking skills.
- Proactive, dynamic, flexible and professional attitude with strong interpersonal skills.
- Strong leadership and coaching skills.
- Robust experience in the pre-opening of resorts.
- A keen eye for detail.
- Eagerness to innovate.
- Demonstrated Project Management skills.
- Demonstrate effectiveness in achieving targeted training hours per Team Member.
- Well versed with the latest Quality Assurance Management Development trends.
- Strong team spirit.
- Ability to multi-task and meet set deadlines.
- Strong knowledge of Microsoft Office package.
- Excellent written and verbal communication skills in both English and Mandarin languages.
- Willingness to work during odd hours, Weekends and Public Holidays
- A clean certificate of character is a must.
The Lux Collective Ltd
- 58 Pierre Simonet Street, Floréal, Floréal, Mauritius