Training Manager

The Training Manager ensures that all the generic training needs of all the departments are conducted & assists the operational Department Heads in improving the performance levels of the employees, considering Vision/Mission of the Constance Hotels Group

JOB SUMMARY:

This position requires a person who is very passionate about training and is able to transfer this passion onto all participants & employees. Person will be responsible for training budget, development of trainings, evaluation and follow-up of all programs. Liaise with Head Office to ensure all trainings are conducted as required by local and group SOPs.

The Training Manager ensures that all the generic training needs of all the departments are conducted & assists the operational Department Heads in improving the performance levels of the employees, considering Vision/Mission of the Constance Hotels Group.

DUTIES AND RESPONSIBILITIES:

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities.

• Assists Department Heads in identifying training needs for their departments after discussion with the Human Resources Director & relevant Department Head.
• Develops & implements Departmental Training Systems.
• Conducts Train the trainer program & ensures that the process operates effectively.
• Prepares the Annual Training Plan and monitors its implementation.
• Coordinates with the Constance Academy on all external training activities.
• Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc.
• Prepares monthly reports, calendars & briefs Human Resources Director on its status.
• Assists Department Heads in producing training plans for each department.
• Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis.
• Maintains standard hotel training equipment & training library of resources.
• Conducts Employee Orientation & develops induction plans for new employees joining the team.
• Conducts & evaluates all on-the-job training.
• Delivers briefings of all internal programs to Department Heads.
• Compiles the hotel’s training budget & monitors expenditure on a monthly basis.
• Establishes & maintains employee, supervisory and management records of training.
• Reviews training policies, procedures & recommends improvements to management.
• Participates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety.
• Monitors present & future trends & makes recommendations relating thereto.
• Assists in the implementation at employee level of all the quality concepts introduced at the corporate level.

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CANDIDATE PROFILE:

• Minimum of 4-5 years of experience as Training Manager in 5-star resorts, preferably in Top Brands
• A previous international exposure would be a plus
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
• Inventive thinking skills
• ​Sound knowledge of Adult Learning Principles and how to apply them
• Outstanding facilitation skills
• Ability to communicate well across cultures
• Computer literate and expert in MS Office applications
• Hands'on person who doesn't mind to get information in the field
• Ability to produce results on time and accurately
• Ability to communicate perfectly in English and French